This post has nothing to do with MacMaven Consulting. However, this is an example of how important customer service is, whether you are hiring a computer consultant, or merely choosing a company to ship your product. (And of course execution is important too!) Today I was supposed to receive an electric toothbrush from Wal-Mart.…
Category: Customer service
Customer service stories and thoughts on the customer experience
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Apple lawsuit update
Back in November, I wrote a blog post about the SIM deactivation issue on Verizon iPads. In a nutshell, Apple’s web advertising is deceptive. Apple claims that the cellular data plan can be managed from the iPad at any time, when this is clearly not the case. What Apple doesn’t tell its customers is that…
If you’re considering buying an iPad for use on the Verizon network, or already own one, the following is extremely important. Apple advertises that cellular service for the iPad can be purchased month-to-month, and managed directly on the device. Unfortunately, this isn’t true on Verizon iPads under the following circumstances: 1. If you cancel your…
If you use TWC for your internet service, you probably received a post card saying that you will be charged a $3.95 per month modem rental fee. This is essentially a gift to Time Warner. If you currently have a DOCSIS 2.0 modem, you can buy your own 2.0 modem for $20 (used) to $50…